• Underwriting and the Financial Services Concept, Presenter: Hank George, Hank George, Inc
• Canada Life's Teleunderwriting Operation, Presenter: Helga Hryb, Canada Life Assurance
• Emerging Value of New Underwriting Resources, Presenters: David Redpath, Hartford Life and Eric Hjerpe, Allstate
• Insights into Outsourced Teleinterviewing, Moderator: Hank George, Hank George, Inc., Presenters: Andrew Gething, MorganAshe, Carol Dineen, MRS Inc., and Rocco Salviola, RSA Medical
• Report of a Teleunderwriting Survey, Presenter: Hank George, Hank George, Inc.
• Beneficial Life's Teleunderwriting Operation, Presenter: Wally Taylor, Beneficial Financial Group
• American Enterprise's Teleunderwriting Operation, Presenter: Meg Brown, American Enterprise Group Insurance Company