Brooks Tingle, president and chief executive officer, John Hancock Insurance, said the organization wants to promote engagement with insureds by partnering with a growing range of tech and service providers. Tingle spoke with AM BestTV at InsureTech Connect 2019, held in Las Vegas.
The race to develop accelerated products has driven life insurers to cautiously embrace the next generation of data.
Now, there’s a movement in the insurance industry to leverage new forms of surveillance to assess risk during the underwriting process of life insurance policies (the process of assessing a potential customer’s risk).
Top life underwriting issues include regulatory concerns, accelerated underwriting, and the opioid epidemic.
More and more often, algorithms mediate social processes, business transactions, governmental decisions, and how we perceive, understand, and interact among ourselves and with the environment. Gaps between the design and operation of algorithms and our understanding of their ethical implications can have severe consequences affecting individuals as well as groups and whole societies.
Slides from Hank's presentation at the WAHLU 2019 Spring Seminar have been posted at the WAHLU website.
The cutting edge of the insurance industry involves adjusting premiums and policies based on new forms of surveillance.
Indirect use of discrimination factors that are outlawed is inexcusable and needs to be avoided by due diligence by insurer and indeed the firm supplying the data. Any decent carrier would not want to cross those red lines anyway – and that is even if the data company involved is not itself subject to regulatory oversight and/or consumer protection laws. Moral: act with integrity and choose your business partners carefully.
There’s not enough oversight for apps that track everything from people’s fitness routines to their menstrual cycles, bioethicists say.