New Healthcare Law Requires “Massive” New IT Investments

With the advent of the Affordable Care Act (ACA)—the massive health care reform act passed earlier this year—health insurers also face major technology investments to keep up with new rules. As a new report in The New York Times puts it: “insurers are cutting administrative staff to lower overhead costs, investing in big technology upgrades and training employees to field the expected influx of customer inquiries.”

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