Deloitte: 2009 Life Insurance Operations Book of Metrics

Submitted by Kathleen McGrath on Tue, 02/09/2010

This report, summarizing results from Deloitte's latest Life Insurance Operations Benchmarking Study, provides insight in areas critical to insurance executives, including:

* Marketing, product and distribution
* New business
* Customer service
* Information technology
* Corporate overhead

http://www.deloitte.com/view/en_US/us/Industries/Insurance-Financial-Ser...

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Deloitte: 2009 Life Insurance Operations Book of Metrics

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