2010 Life Insurance Operations Book of Metrics: Executive Summary (Deloitte)

While the economic situation is beginning to turn, growth continues to challenge the Life Insurance industry, making cost containment crucial for gains. Anticipating a reduction in returns from the increasing capital needed to manage regulatory requirements, such as the European Union's Solvency II, along with industry trends toward a strong focus on pricing and customer experience, our benchmarking study shows significant opportunities for containing costs and improving efficiency.

Conducted since 1996, the annual Life Insurance Operations Study is a fount of information for executives in the insurance industry. Only proprietary data is gathered from the study participants leading to objective, fact-based results and insight. Areas covered in the study include aspects of performance and expenses for insurance back-office processes within.

http://www.deloitte.com/view/en_US/us/Industries/Insurance-Financial-Ser...