The individual life marketplace continues to be hyper-competitive with technology playing an ever larger role in insurers’ ability to attract, retain and profitably serve clients. With the release of our new Business & Technology Trends: Individual Life report, it is an ideal time to highlight six technology priorities in this area.
John Hancock earlier this month released with great fanfare a “whole new approach to life insurance” that lowers premiums for customers who live healthier lives by agreeing to submit data to a wellness company.
Effective insurance management is essentially about striking the right balance. Grow new sales, but do so profitably. Pay attractive commissions to sell more of your products, but also price those products competitively.
Ron Herrmann, CFP, executive vice president, distribution and sales at Prudential Individual Life in Newark, New Jersey, says that roughly 75 percent of buyers are doing online research prior to purchasing; almost half of that research is being conducted on mobile devices.
Digital represents a continuous form of disruption to existing or new business models, products, services or experiences enabled by data and technology. Effectively leveraging digital innovation can allow life insurance companies to reduce customer service costs while increasing both customer satisfaction and retention.
In coming years, expect to see more simplified and consumer-friendly products, including annuities tailored to young workers looking to build a nest egg. Life insurers’ back-office operations will also be better integrated, availing advisors of more cross-selling opportunities across product lines.
Here’s a scary thought: Many insurance companies are still using technology created decades ago — and for critical functions. Carriers are able to get necessary work accomplished, but are well behind other industries in terms of providing the level of service that customers increasingly demand in 2015.
I am neither a clairvoyant nor in possession of a crystal ball. This confessed, after 45 years in life insurance risk assessment - and with an obsessive focus on tracking trends - I have some reasonably credible thoughts regarding how underwriting will be configured five years hence.
Ask more than 50 industry leaders for their thoughts on the life insurance market, and you’re bound to get a wide range of answers. But if there’s one thing on which many of them agree, it’s that change is coming.
Millennials expect companies to enable them to interact and buy online, for their websites to make everything easy and convenient. Yet relatively few companies make it possible for them to complete the entire purchase process online. Further, only 46 percent of life and annuity companies provide electronic signatures for customer service transactions. It seems clear that in many cases, companies are not meeting Millennials’ expectations.
Mitral regurgitation, or mitral insufficiency, is the second most common form of valvular heart disease, after aortic stenosis. It’s a heart valve disorder that occurs when the mitral valve does not close properly during ventricular systole (contraction).
It used to be impossible to price insurance based on your particular lifestyle, health or habits — but technology has given us the solution, at least for car insurance. How long before health and life insurance follow? The day is coming when the guesswork involved in evaluating factors regarding a consumer’s specific health risk is virtually eliminated.
Continuing the company's focus on making the life insurance application process less arduous, MetLife launched a new proprietary individual life insurance field underwriting tool, MetLife QuickPredict, which its producers can access by desktop, laptop, tablet, or smartphone.
Innovation and transformation are changing the landscape of insurance. Technology is moving at an incredible pace, much faster than in the past. Is your company ready for the next generation of insurance?
Competitive forces and not-to-be-missed opportunities are driving many insurers, and should be driving all insurers, to reexamine the underwriting process. To launch compelling new products and enter new channels and markets, new and enhanced capabilities are needed in underwriting.
As part of business analytics, the Predictive Modeling process is a search for explanatory values. It starts with the identification of a problem that needs to be solved: real estate appraisers want to predict selling price; executives want to predict sales; life insurance carriers want to predict mortality.
A new LIMRA survey found that 60 percent of insurance companies that sell their products through financial professionals use e-signatures and an additional 20 percent plan to add this tool within a year.
As modern risk professionals, we pride ourselves on making decisions that are informed by granular risk data, actuarial analysis and complex computer models. Yet, we have discovered that these quantitative elements unfortunately represent only half the decision making process.
Despite many life insurers taking a “backseat approach” to mining large data sets, carriers can profit from big data by using more advanced underwriting analytics and by deepening the relationship with customers, a new report has found.
I believe that Decision Analytics applications will bring big changes right across the life insurance industry, transforming many processes from the back to the front office, such as agent recruiting, agent effectiveness, customer acquisition and retention, cross-selling, underwriting and claims.
A scant three years ago, insurance companies exhibited a healthy skepticism about the cloud. Technology leaders from carriers across the spectrums of asset size and business lines told Insurance & Technology that they and their peers were simply looking to dip their toes into the cloud, so to speak, with ancillary functions and systems, rather than those that power their core insurance business.
1. Simplification in product design and processes
2. Increased prevalence of combination products with accelerated benefit riders
3. Underwriting advancements and streamlining
4. Changes to the advice model
5. Internet distribution
Moving forward, the focus of underwriting will shift away from internal processes and specific transactions and emphatically toward market-facing relationships and sales, giving underwriters more involvement than today. Increased automation and stronger analytical capabilities will also be a big part of the story.
In the past ten years carriers have invested large sums of money and resources in technologies that automate new business processes, including underwriting. But many have not sufficiently connected their systems together to reap the full benefits of the transformation these technologies promise. This session examines real-world experiences in moving from disaggregated technology to a more uniform platform that can communicate across new business systems.
If you’re working to bring on an existing block of life business or replace a legacy life administration platform, this session is for you. Hear about how Modern Woodmen of America partnered with se² to implement an enhanced life platform while converting 21,000 life policies from a newly acquired firm in just under six months.
Farm Bureau Life is one year into a multi-year transformation strategy to a Service Oriented Architecture. Within the last year they have implemented dozens of new components and integrated them into their existing IT environment using ACORD Standards and modern development patterns and practices. Attendees will learn how software that is truly components-based offers a viable alternative to major home-grown IT initiatives and large package implementations.
By 2035, life insurance products will be substantially cheaper than they are today because of a rise in life expectancy. And a future iteration of Google Glass will give you access to an artificial human brain on the cloud, substantially boosting your powers of persuasion with clients.
The 2014 edition of the Accenture Technology Vision highlighted six IT trends that will have a transformative effect on businesses over the next three to five years. For insurers, these trends will mean that business models must evolve at high speed, even while adaptation of new technologies is in process. Today, we'll discuss the first three.
Most life insurance companies agree that the greatest opportunity for growth in the industry comes from the middle market. Middle-class consumers traditionally expect life insurance to be too expensive for their budgets or the application process too time-consuming. Insurers must rise to that challenge with innovative solutions, says Manish Bhatt, SVP and chief digital officer for MetLife (and a 2013 Insurance & Technology Elite 8 honoree).
The problem with this narrative—and the focus of this article—is the very real risk management costs associated with the increased complexity, efficiency and overconfidence in the predictive power of models.
Big data is a hot topic in insurance, but the majority of customers are not ready for its realities. That's according to a recent report from Celent entitled “Customers Don’t Want to Buy Insurance from Big Brother.” Survey results revealed that the majority of consumers are opposed to receiving messages that incorporate personal data.
Back in the 1990s, Pan says big data spawned by the business intelligence movement created a metrics-driven culture. Now companies are returning to data, especially predictive analytics data, in order to achieve business goals. However, Pan says the metrics aren’t always used properly.
Needs and leads are the way producers and brokers know they are selling the right product to the right person. Selling the wrong product can lead to early attrition, minimal top-line growth, and lost opportunities for future sales.
Today there are many demographic, social, technological and economic forces affecting the future of the insurance industry. The primary challenge for life and health insurers is that the Quantified Self movement and its related technologies may increase the information asymmetry between applicants and underwriters.
The motivations that drive insurers toward automation vary greatly. Some companies are looking for expense reduction. Others want to improve efficiency. Still others are looking to improve their client service through a better overall customer experience. In this paper, Paul Okeefe outlines the key factors that insurers should consider, and the questions they must answer, when making automated underwriting a part of their strategic plan.
U.S. life and annuity carriers, which have spent the past several years reducing risk exposures, repricing products and rebuilding their capital base, are well positioned for 2014. Now another challenge comes knocking: marketplace bifurcation.
Big data and the potential uses of this information have been receiving a significant amount of attention. Who collects consumers data and why? Who uses this consumer data and why? What regulates the use of consumer data?
Today’s insurance sales environment is certainly much tougher, and one would think that, if anything, the tools used to sell insurance would be much more powerful and finely honed, but I find that the critical capabilities for sales illustrations have not changed greatly over the last 30 years.
The role of technology and innovation in the financial services industry is evolving more quickly, and with greater potential impact, than ever before. Going forward, those organizations with the foresight to make wise, strategic investments in technology will lead the industry. Those organizations bold enough to embrace innovation and embed leading-edge technologies into every aspect of their operations will be well-positioned to thrive.
Big Data refers to data that is too large to handle with traditional database technology. While most commercial organizations don't need to focus on the technical aspects of managing Big Data, they should seize the opportunities presented and create value from their data. This article aims to show some examples and opportunities for life insurance companies.
Internet superstars Google and Amazon are likely to become competitors for online insurance sales, according to predictions from life insurance and property-casualty executives polled by Accenture, a global consulting firm.
All parties involved in the life insurance process — carriers, producers and customers — will benefit from using “predictive analytics,” said Robert A. Kerzner here at the opening session of LIMRA’s annual meeting.
For life and annuity carriers, the era of electronic signatures is at hand. Agents and carriers have come around to the advantages of signing on the dotted line in electronic form, particularly when it comes to new business.
This article does not argue that all life insurance should henceforth be sold online, but rather that the behaviors associated with online shopping, now so familiar to consumers, cast the often tortuous life insurance buying experience in a dim light. Nor does it place a microscope over insurers’ underwriting standards or guidelines but instead looks at ideas to improve the efficiency of data collection, the underwriting process and, in turn, consumers’ overall purchasing experience with an insurer.
The stunning announcement on August 5th of The Washington Post's acquisition by Amazon.com Founder and CEO Jeffrey Bezos could be a harbinger of big things to come — and not only for failing newspapers.
With sales on the decline, life insurance companies are scrambling to find new and easier ways for people to buy life insurance products. Prudential Financial is introducing two life insurance products that incorporate a "virtual" physical and delivery of the new policy directly to your email.
This year’s trends build on the continuously emerging phenomena of social media and mobile computing – a tangible manifestation of the concept that customer needs and experiences will drive marketplace differentiation. Meanwhile, insurers are facing changing demographics, buyer values, and increased demands for transparency – and many of these technology trends have a role to play in those efforts. In addition, the threat of increased regulation and privacy concerns in the industry must be accounted for as new technologies are integrated with legacy environments. In this environment, “knowing your customer” takes on a completely new meaning.
The number of top-100 life insurers with agent- or producer-focused mobile apps has more than doubled in two years to 27, and that number is expected to rise as more carriers add new tools and features, according to a new report.
Business has moved to a world where almost everything is done online. Mail, bill delivery and payment, banking, and product ordering can all be done via ecommerce. Why should issuing life insurance policies be different?
Life insurance remains one of the most undersold categories of protection products, but insurers are working to change that through the adoption of technologies, such as e-applications, e-signatures and automated underwriting, that provide greater ease of doing business for their distribution forces. Technologies that minimize errors -- reducing not-in-good-order (NIGO) applications -- and speed policy delivery please agents and enable growth.
Dr. Peter Diamandis is the chairman and CEO of the X Prize Foundation, which creates large incentive prizes intended to drive radical breakthroughs for the benefit of humanity. You’ve likely heard of the $10 million Ansari X Prize for private spaceflight, and perhaps you’ve heard of the $10 million Progressive Automotive X Prize for 100 miles-per-gallon equivalent cars.
Big data can be an incredible competitive differentiator for insurance companies -- or could be the source of their demise, if they allow other businesses to gain the upper hand in the use of analytics and data to better manage and price risk and create new, more profitable products.
The session will begin with a review of the predictive modeling tools that will be discussed, followed by the application of the tools to specific situations as examples. The session will provide guidance for when predictive modeling tools can be effectively used and when they cannot.
Join this panel of thought leaders as they explore the advantages of defining a blueprint for success for process re-engineering. The conversation will touch on what is currently happening in the market today; focusing on the importance of and benefits provided by straight-through-processing (STP), rules engines, workflow and case management, and automated underwriting solutions. Including a case study, this session will outline the critical success factors of a leading carrier’s incremental implementation of these technologies; resulting in empowered agents and underwriters and accelerated growth.
Over the past decade, the world has seen an explosion of Internet, social networking and social media activity, all of which is generating vast amounts of data. This has led to the emergence of the term "Big Data."
Everyone immediately sees the obvious savings in reduce print and mail costs? But have we really look at the impact of no paper? How will it impact your sales and referrals or your case management flow? How will it impact your service delivery? Will your compliance procedures be changed? A panel of eDoc Delivery pioneers will discussed what they are finding.
Companies in all industries are seeking out new ways to gather, interpret and leverage the massive and ever-growing collection of personal information now available about consumers, thanks largely to smartphones, GPS and social media.
Many leading insurers are rethinking their products, distribution, and value proposition to customers. IT has a key role to play as insurers make changes across the value chain to address the current environment and capitalize on new opportunities.
I recently spoke with three top producers about how technology is changing, for better or worse, the way they do business. Here, they talk about whether they're using e-policies and tablets and what those products mean for life insurance sales today ... and down the road.
Over the past decade many life insurers poured money into rebuilding and upgrading technology infrastructures. At the same time, the reach of advanced technology products continued to trickle down to the general consumer. Dave Dorans, Senior Vice President, Value Added Solutions, and Craig Weber, Chief Executive Officer of Celent, discussed this evolution of technology and its effect on the consumer-agent and agent-carrier relationships. Technology holds promise in improving the life insurance business model. Still, overcoming cultural attitudes will be an ongoing challenge.
Use of predictive models is becoming more common throughout the business landscape. Underwriters need to understand the basic concepts as these models impact pricing, marketing and underwriting of life insurance products.
Analytics plays an increasingly important role in customer acquisition and competitive advantage in the life insurance industry, according to a new research report. The December issue of LOMA’s Resource magazine takes a look at the report, and interviews an SMA partner on the topic.
There is a place for the independent life insurance producer in tomorrow’s multi-channel, consumer-driven “I want it now” world. But it’s not so much face-to-face with the customer (unless it’s a video chat).
While insurers are still in the early stages of adopting big data for underwriting, those that can hit the target now are likely to outpace their competitors — if they can get the insight into the hands of decision makers.
As a result of the growing amount of information that is posted to social networking sites, claim professionals, and/or the experts they engage, have discovered that social media can be a useful investigative tool for conducting research and uncovering relevant information on claimants.
Insurers are becoming excited about the underwriting insights that could be found in the social media accounts of their policyholders. Are they right to be excited? Such insights are intertwined with a host of ethical issues and for me personally, more than a few problems.
For the third year running, Deloitte has published its annual Technology Trends report — a detailed look at the most important technology developments that will influence the world of business technology over the coming year. Year after year, this report is widely anticipated among technology leaders working in a range of industries.
The rise of social media and big data means that text mining presents an enormous opportunity for companies with the vision and resources. Insurance Networking News asked Karthik Balakrishnan, SVP of fraud solutions and analytics at Verisk Health, a division of Verisk Analytics, and Phil Hatfield, VP of operations at the ISO Innovative Analytics unit of Verisk Analytics, to explain the technology and how insurers are using it to better understand their customers, competitors and carriers.
“Predictive modeling” is coming to life underwriting, and while it may help reduce underwriting costs, the approach may be confusing to clients or even a touch scary, says a long time underwriter. Advisors will therefore need to be ready to educate on this.
Everyone immediately sees the obvious savings in reduce print and mail costs? But have we really look at the impact of no paper? How will it impact your sales and referrals or your case management flow? How will it impact your service delivery? Will your compliance procedures be changed? A panel of eDoc Delivery pioneers will discussed what they are finding.
The conversation will touch on what is currently happening in the market today; focusing on the importance of and benefits provided by straight-through-processing (STP), rules engines, workflow and case management, and automated underwriting solutions. Including a case study, this session will outline the critical success factors of a leading carrier’s incremental implementation of these technologies; resulting in empowered agents and underwriters and accelerated growth.
There are several trends which are affecting the distribution of life insurance products. Increasing number of agents are retiring, the remaining agents are reaching a smaller segment of the population, direct to consumer agencies and insurers continue to see growth, and cost containment continues to put pressure on insurers to cut costs. These and other factors are pushing the US life insurance industry to pursue new distribution channels. To date it is unclear what channels will emerge. Could social media, retail, or banking emerge? Come to this session to discover the likely outcome of these distribution challenges.
As underwriters, you work with data on a daily basis, and have a great appreciation for the role plays in effective risk assessment. Let’s take a second look at data from an IT perspective and see how your technology partners can and should add value to the underwriting process.
Placing a life insurance policy is a great opportunity to confirm your new client’s confidence in doing business with you and to gain referral sources to build up your book of business. But it is increasingly important to narrow the time between getting an application filled and actually placing the policy with the client.
The Society of Actuaries has made several slide presentations from the 2012 Life & Annuity Symposium (May 21-22, 2012) available at their website.
Section 44 at the link below involves a discussion of life underwriting trends including simplified issue, older age underwriting, new medical markers, new MIB codes, and predictive analytics. Once at the site, click on "View Presentation" to view the slides.
Celent facilitated another Insurer Peer Networking Event at the headquarters of New York Life Insurance Company. The discussion was the liveliest yet, with every company contributing significant learnings about their experience in straight-through processing (STP) and product development in life and annuity insurance.
Predictive models and predictive analytics have recently begun to permeate the U.S. individual life insurance market. All direct writing companies and reinsurers need to develop an understanding of these models and their implications for risk selection, risk classification and mortality pricing.
The last few years have seen the use of predictive analytics move from a niche technology employed sparingly by mathematically adept power users in certain operational sectors to a common tool employed by business users throughout the enterprise.
Each year, Accenture's insurance team looks at major technology trends and their impact on P&C and Life insurers. In 2011, we see eight trends shaping insurance industry thinking, and pointing the direction for industry IT spending in 2012 and beyond.
As with insurance, in baseball small changes can mean big differences. Getting a hit 3.5 times in each 10 at-bats over the course of a season makes a hitter in Major League Baseball almost unbelievably good. Getting a hit four times in each 10 at-bats makes a hitter immortal, a feat last accomplished by the "Splendid Splinter," Ted Williams, in 1941.
This whitepaper examines how insurance executives understand the importance of reviewing their underwriting data and rule sets regularly to improve the profitability, speed and efficiency of their underwriting decisions. Making good decisions is critical in underwriting, but making those decisions quickly is taking on added importance given the complexity and competitiveness of today’s insurance marketplace.
According to a new study from Strategy Meets Action, social media has become a nearly universal practice among insurers (nine percent reported not having a social media strategy or initiative planned), however, very few are beyond the basics of posting and monitoring.
The act of aggregating data for the sake of making better decisions is as old as the insurance industry itself. Another constant is that the tools used to gather and analyze this data have continually evolved. Now, insurance and other industries that rely heavily on data to augment and in some cases supplant human decision making are entering an era in which many feel evolutionary changes are about to give way to revolutionary ones.
What are Automated Underwriting Systems (AUSs) and why should carriers be investigating them? Learn the general requirements for AUS including rules engines, workflow, and case management along with interfaces to e-applications and requirements ordering. Hear from a carrier with an AUS system to learn how they calculated their CBA and ROI results and what they've discovered since implementation.
When we think of predictive analytics in insurance, perhaps it calls to mind weather risks, earthquake exposures or other types of disasters, but newly-reported research indicates that a form of predictive analytics will be of great use to health insurers, who should be able to geographically localize the spread of diseases, and in turn, better assess health risks.
Technologies that debuted in the 2000s will mature during the next decade, driving ubiquitous computing, the analysis of an increasing number of data sources, and new levels of collaboration, among other areas of innovation, say industry thought leaders.
How deeply should underwriting tasks be automated? As new technologies and standards emerge that make it possible to process underwriting decisions in a more automated fashion—with fewer touches by live human underwriters—debate is heating up across the industry as to whether increased automation may result in missed opportunities for insurance companies. Ultimately, it appears the answer may depend on the degree of complexity and the type of insurance being offered.
Few would argue that the last three years have been easy on life insurance companies as the financial crisis devastated their balance sheet and the soft economy dampened demand for their products.
A new report from Boston-based Celent, "Trends in Life Insurance New Business and Underwriting Systems Usage," examines how insurers are reinvesting in technology to counter these economic headwinds and ready themselves for a more competitive marketplace.
This article appeared in the first 2011 issue of Underwriter e-ALERT. This superb bimonthly e-newsletter is written by the three gifted consultants who are Select X in the United Kingdom, and then published by John Krinik. In this article, the authors explore social media trends within the insurance industry.
The author had a very interesting discussion with a claims investigatorat Celent’s industry networking event in London (How Digital and Social Innovation Challenge the Insurer Business Model—read a summary of the event here). He went into some detail about how they were using social media in their claims work.
For insurers who seek business opportunities in the social media sphere, we may easily have the spectacle of a customer who wants his personal information kept private by the insurer on one hand, while the same individual is spewing forth such data indiscriminately elsewhere. If the customer is “exposing” his own information, does that take the insurer off the hook if something bad happens related to that information? These are the kinds of questions that judges and juries will increasingly have to decide as exhibitionism battles privacy in the world of commerce and in the daily lives of many.
NetProspex, an online business contact service, just released its Fall 2010 Social Business Report, which analyzed its database of 2 million participants to assess company affiliations, industry affiliations, professions and regions.
The good news is that the insurance industry made the top 50 list in terms of social networking-savvy industries. The bad news is that it was ranked number 42 on the list, behind restaurants and sports teams, and just ahead of debt collection and hair salons. For what should be a highly social industry, the insurance industry has some work to do in raising its profile among social networks.
According to (a recent) blog posting, the company makes the point that with the emergence of social networks, shareholders will expect companies to use such services to evaluate new and existing hires and reduce the liability of the company from lawsuits, damage to reputation, etc.
Is your company considering implementing an automated system for underwriting life insurance? Don't miss the recently completed study sponsored by the Marketing and Distribution, Product Development and Reinsurance Sections, along with the Committee on Life Insurance Research, examining the role of automated underwriting systems in a number of companies.
The report, authored by Deloitte Consulting, addresses: How and why companies are using automation to make underwriting decisions; the impact of utilizing these systems on operational efficiency, sales and retention; the quality of risk selection produced by automated systems; cultural acceptance of increased automation in systems; and challenges insurers overcome to implement and maintain these systems.
With the advent of the Affordable Care Act (ACA)—the massive health care reform act passed earlier this year—health insurers also face major technology investments to keep up with new rules. As a new report in The New York Times puts it: “insurers are cutting administrative staff to lower overhead costs, investing in big technology upgrades and training employees to field the expected influx of customer inquiries.”
The financial crisis gave pause to many technology investment plans, but 2010 has seen vigorous interest in core system replacement in the general insurance industry. But a perennial problem of poor back office systems remains. As the saying goes, there are many ways to skin the legacy modernization program. These include: outsourcing, upgrading to a current version, replatforming, wrapping /extending, or the ever popular approach of rip-and-replace.
A new study of IT spending trends seems to indicate that the departure of these bad times is not yet imminent.
According to the “IT Spending and Staffing Benchmarks 2010/2011” study just released by Computer Economics, there has been no recovery yet in terms of IT operational spending. The study is based on a survey of more than 200 IT executives conducted in the first quarter of 2010, and includes individual chapters for 16 commercial and government sectors, including insurance.
Object-oriented programming, CRM, SEMCI, straight-through processing, SOA, cloud computing … the list of hot topics in the insurance computer technology world seems endless. Then again, if we didn’t have some titillating tech topic to talk about, what would we do for education sessions at our conferences?
Given the growing exodus of boomers from insurers’ ranks in favor of retirement, many insurers continue to ponder how they will answer this question. Every year, analysts and the media who study the industry invariably issue a new report that laments the aging insurance and insurance IT professional workforce. It’s a very real and serious business problem.
We’ve now reached a point where technology delivery has clearly outpaced insurers’ technology acceptance.
Business intelligence (BI) is all the rage these days, with vendors touting solutions to gather and analyze information about our companies and our customers to help us make better decisions. In this continually flaccid economy, it seems obvious that this should be a priority for insurers, but a recent survey indicates carriers just aren’t getting the job done when it comes to BI.
Life insurers looking to reach the elusive middle market must limit costs and deliver products efficiently. Generations X and Y will demand access to insurance on their own schedule, and won't tolerate the slow, invasive underwriting process of yesterday. Or so the advocates of automated underwriting would tell you. In fact, for these and other reasons, many life insurance companies continuously seek to streamline the underwriting process while preserving its protective value. Automated underwriting systems are often touted as the solution. Although these systems have been around for some time, not much is known about the industry's experience with them. (Article from the SOA's Marketing and Distribution Section January 2010 newsletter.
Technologies supporting automated underwriting processes are gathering momentum in the United States. New data-driven methodologies have emerged, and insurers have begun to sell insurance to the middle class, a group that has been underserved by insurers focused on selling to high-net-worth individuals.
The world of social networks and social media move swiftly, and these last two weeks have been no exception with Twitter’s conference announcing promoted tweets, and Facebook’s F8 conference announcing all manner of changes to their Web site. Here are a few things to watch out for that may already be affecting you.
Insurers will increasingly use public shared data to inform pricing decisions and aid in fraud detection, predict researchers from Celent. What's more, says Mike Fitzgerald, a senior analyst in the Chicago office of Celent, insurers could use information gleaned from social networking websites, including Facebook, when deciding whether and how to underwrite applicants for life insurance.
The long-term outlook for the life insurance industry is for a faster pace of change, particularly in the use of technology. That was the conclusion of a survey of top industry executives by LOMA, an Atlanta-based insurance industry group.
Who runs one of the world’s largest personal health records businesses? Today the life insurance industry spends over $1 billion annually on the routine chore of creating and compiling the exams, lab tests, and attending physician statements (APSs) required to underwrite the 10 million plus life insurance applications submitted in the United States. Unlike most health records, these documents and files tend to be imaged or otherwise organized into digital formats to drive down the cost of the underwriting process.
What if this routine expense could be transformed into a value added service that customers appreciate and look forward to receiving? And what if the value of this service shifted the customer’s perspective to the point that they didn’t really mind the wait for their policy to be underwritten?
Though more marathon than sprint, insurers are indeed in a race to glean as much as they can from a graying IT workforce possessing increasingly rare skill sets and a vast amount of institutional and system-specific knowledge.
Considering the stakes, carriers need to make tactical considerations, including shifting internal staff and outsourcing certain functions, in order to maximize the effectiveness of these workers.
The Marketing and Distribution and Product Development Sections along with the Committee on Life Insurance Research, are pleased to make the following report available. Authored by a Mike Batty and Alice Kroll of Deloitte Consulting, the report summarizes the results of a company survey on the utilization of life insurance automated underwriting systems.
A new approach to analyzing electrocardiograms--a ubiquitous test of the heart's electrical function--could predict who is most likely to die after a heart attack. Researchers at MIT found that measuring how much the shape of the electrical waveform varies from beat to beat identifies high-risk patients better than existing risk factors. If the findings hold up in further clinical trials, the technology could be used to figure out which heart attack patients need the most aggressive treatment.
More and more, it seems, “Welcome to the new normal” is becoming the mantra of the day when it comes to the pace of our business enterprises. We hear it everywhere from the hip technology gurus (ahem) and the purveyors of new technology. But what exactly are we talking about here?
Most large life insurers that sell through direct marketing programs have electronic signature tools in place or plan to introduce them within the next 12 months. The Life Insurance Direct Marketing Association, Atlanta, has published that finding in a summary of results from a survey of 14 large insurers.
Despite what Rush Limbaugh would have us believe, the movement toward electronic medical records is not about some Orwellian plot. Hospitals' Electronic Wasteland looks at stimulus funds aiming to change a system largely devoid of in-depth electronic record keeping.
Managing the risks, liabilities and solutions associated with electronic processes and interactions related to conducting business over the Internet is a challenge for every insurance company today. The exposure to online risks is pervasive, potentially affecting most aspects of an insurance organization, including assets, operations, finances, legal, regulatory compliance and even reputation. Exactly how serious is the threat of cyber attacks on insurance operations, and what currently are the most dangerous cyber threats to carriers' systems?